Comments: Excellent price for a good apartment in a convenient location. I would highly recommend an apartment it is much better than a hotel.
Response: Thank you for filling in the review - its good to hear that you enjoyed the space of an Apartment.
4.0
01.02.2010
Rasna, Cardiff
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Comments: Spacious, clean and comfortable, and much better value for money than a hotel room. Would definitely stay here again.
Response: Thank you for your kind comments - its great to know you think we are better value than a hotel.
4.0
01.02.2010
Michael, Yeovil
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Comments: Clean, comfortable accomadation within close walk of harbour area. Would definately use again. Shame about the fire alarm at 4am
Response: Thank you for your review. Unfortunately as a matter of safety we had no other option than to act upon the fire alarm. I must say i am pleased that it wont stop you returning and look forward to welcoming you back.
3.0
31.01.2010
Andy , Swindon
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Comments: The accomodation was great. Only slight down point for me was that I arrived at 6 pm, the reception had a sign to say it was open until 9pm- however this was locked and took about 5 minutes of me knocking on the door to get in. Then there was no apology. Otherwise everything was great and I will be using it again.
Response: Dear Mr Cripps
Thank you for you review of your last stay with us. I was sorry to hear about not being able to get in upon your arrival. From time to time the reception team do need to leave the desk to help guests with otrher things but they should put a sign up to tell you they will be back shortly and a contact number. I was glad to see that you will return however and look forward to welcoming you back.
5.0
25.01.2010
B, EXMOUTH
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Comments:
Response: Thank you for replying to our online review system. We hope you will be booking here again.
4.0
25.01.2010
Daniel, farnborough
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Comments: Superb stay... great value! I'd recommend to my friends and my partner will be recommending this to her company where she is organises travel arrangements.
Response: Thank you - we do offer good value for money and are an alternative to staying in a hotel. We hope to hear from you or your partner soon.
5.0
25.01.2010
Kate, Bristol
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Comments: Excellent reception staff and great overall experience of the apartments, no complaints at all!
Response: Thank you for writing this review and i will ensure your remarks get passed onto the staff that worked during your stay.
3.0
22.01.2010
Sandra, Mount Colah
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Comments: Washing Machine was difficult to use.
Response: Thank you for taking the time to review your stay with us. I was sorry to hear that you had found the washer/dryer hard to use.
4.0
20.01.2010
Joel, LONDON
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Comments: Great flat and great location.
Response: Thank you for writing you review. We hope you book again soon.
4.0
20.01.2010
Jo, Cornwall
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Comments:
Response: Thanks for taking the time to complete our online review.