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Rate Code or ID Number
 
 
4.0

02.02.2010

Davina, Exeter

Total Rating

Efficiency and helpfulness of reception team

Standards of housekeeping and maintenance

Comfort of accommodation

Overall service and staff friendliness

Comments:
Excellent price for a good apartment in a convenient location. I would highly recommend an apartment it is much better than a hotel.
Response:
Thank you for filling in the review - its good to hear that you enjoyed the space of an Apartment.
4.0

01.02.2010

Rasna, Cardiff

Total Rating

Efficiency and helpfulness of reception team

Standards of housekeeping and maintenance

Comfort of accommodation

Overall service and staff friendliness

Comments:
Spacious, clean and comfortable, and much better value for money than a hotel room. Would definitely stay here again.
Response:
Thank you for your kind comments - its great to know you think we are better value than a hotel.
4.0

01.02.2010

Michael, Yeovil

Total Rating

Efficiency and helpfulness of reception team

Standards of housekeeping and maintenance

Comfort of accommodation

Overall service and staff friendliness

Comments:
Clean, comfortable accomadation within close walk of harbour area. Would definately use again. Shame about the fire alarm at 4am
Response:
Thank you for your review. Unfortunately as a matter of safety we had no other option than to act upon the fire alarm. I must say i am pleased that it wont stop you returning and look forward to welcoming you back.
3.0

31.01.2010

Andy , Swindon

Total Rating

Efficiency and helpfulness of reception team

Standards of housekeeping and maintenance

Comfort of accommodation

Overall service and staff friendliness

Comments:
The accomodation was great. Only slight down point for me was that I arrived at 6 pm, the reception had a sign to say it was open until 9pm- however this was locked and took about 5 minutes of me knocking on the door to get in. Then there was no apology. Otherwise everything was great and I will be using it again.
Response:
Dear Mr Cripps Thank you for you review of your last stay with us. I was sorry to hear about not being able to get in upon your arrival. From time to time the reception team do need to leave the desk to help guests with otrher things but they should put a sign up to tell you they will be back shortly and a contact number. I was glad to see that you will return however and look forward to welcoming you back.
5.0

25.01.2010

B, EXMOUTH

Total Rating

Efficiency and helpfulness of reception team

Standards of housekeeping and maintenance

Comfort of accommodation

Overall service and staff friendliness

Comments:
Response:
Thank you for replying to our online review system. We hope you will be booking here again.
4.0

25.01.2010

Daniel, farnborough

Total Rating

Efficiency and helpfulness of reception team

Standards of housekeeping and maintenance

Comfort of accommodation

Overall service and staff friendliness

Comments:
Superb stay... great value! I'd recommend to my friends and my partner will be recommending this to her company where she is organises travel arrangements.
Response:
Thank you - we do offer good value for money and are an alternative to staying in a hotel. We hope to hear from you or your partner soon.
5.0

25.01.2010

Kate, Bristol

Total Rating

Efficiency and helpfulness of reception team

Standards of housekeeping and maintenance

Comfort of accommodation

Overall service and staff friendliness

Comments:
Excellent reception staff and great overall experience of the apartments, no complaints at all!
Response:
Thank you for writing this review and i will ensure your remarks get passed onto the staff that worked during your stay.
3.0

22.01.2010

Sandra, Mount Colah

Total Rating

Efficiency and helpfulness of reception team

Standards of housekeeping and maintenance

Comfort of accommodation

Overall service and staff friendliness

Comments:
Washing Machine was difficult to use.
Response:
Thank you for taking the time to review your stay with us. I was sorry to hear that you had found the washer/dryer hard to use.
4.0

20.01.2010

Joel, LONDON

Total Rating

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Overall service and staff friendliness

Comments:
Great flat and great location.
Response:
Thank you for writing you review. We hope you book again soon.
4.0

20.01.2010

Jo, Cornwall

Total Rating

Efficiency and helpfulness of reception team

Standards of housekeeping and maintenance

Comfort of accommodation

Overall service and staff friendliness

Comments:
Response:
Thanks for taking the time to complete our online review.